Provider Alerts
Optum will email Provider Alerts to announce important information, such as changes within the PBHS, Maryland Department of Health (MDH) announcements, and important regulatory guidance. Providers should register for Provider Alerts by sending an email to: marylandproviderrelations@optum.com. This subject line should read “Provider Alerts” and the provider’s email address should be in the body of the email.
Provider alerts are posted to this page on a regular basis and emailed to providers weekly on the Provider Bulletin. Time-sensitive alerts are emailed to providers as needed.
November 2024
- 11-15-24: Thanksgiving Holiday Office Closure and Provider Payments
- 11-15-24: Incedo System Downtime - November 16 and November 18, 2024
- 11-7-24: Incedo System Downtime - November 9, 2024
October 2024
- 10-31-24: Provider Council Meeting - Friday, November 8, 2024
- 10-31-24: Incedo System Downtime - November 2, 2024
- 10-29-24: New Bank Account for Provider Payments: Deadline to Deposit Checks Issued from Old Account
- 10-24-24: Implementation of Final Federal Rule CFR 42 Part 8 in Maryland
- 10-24-24: Incedo System Downtime - October 26, 2024
- 10-18-24: Change of Ownership Checklist and Frequently Asked Questions
- 10-17-24: Incedo System Downtime - October 19, 2024
- 10-10-24: Provider Compliance Alert #3
- 10-10-24: Carelon Provider Orientation and Training Calendar
- 10-10-24: Incedo System Downtime - October 12, 2024
- 10-2-24: Incedo System Downtime - October 5, 2024
- 10-2-24: Provider Council Meeting - Friday, October 11, 2024
September 2024
- 9-26-24: New ICD-10 Diagnosis Codes Added to Mental Health and Poisoning Diagnosis Lists
- 9-26-24: Incedo System Downtime - September 28, 2024
- 9-18-24: Incedo System Downtime - September 21, 2024
- 9-13-24: Providing Treatment for P10: Family Planning Services - Participant Eligibility
- 9-13-24: Incedo System Downtime - September 14, 2024
- 9-5-24: New Bank Account for Provider Payments
- 9-5-24: Provider Council Meeting - September 13, 2024
- 9-5-24: Incedo System Downtime - September 7, 2024
August 2024
- 8-30-24: Updated Fee Schedules for E&M Codes Effective September 1, 2024
- 8-30-24: Incedo System Downtime - Saturday, August 31, 2024
- 8-22-24: Focused Quality Improvement Initiative PRP, IOP, PHP and Health Homes
- 8-22-24: Labor Day Holiday - Office Closure and Provider Payments
- 8-22-24: Incedo System Downtime - Saturday, August 24, 2024
- 8-15-24: Incedo System Downtime - Saturday, August 17, 2024
- 8-9-24: Service Type Mismatch on Claims in Incedo
- 8-8-24: Incedo System Downtime - Saturday, August 10, 2024
- 8-1-24: Provider Council Meeting - August 9, 2024
- 8-1-24: Incedo System Downtime - Saturday, August 3, 2024
July 2024
- 7-26-24: Maryland Regional Provider Forums Invite
- 7-24-24: Incedo System Downtime - Saturday, July 27, 2024
- 7-18-24: Extended Incedo System Downtime - Saturday, July 20, 2024
- 7-11-24: Incedo System Downtime - Saturday, July 13, 2024
- 7-10-24: Issuance of Temporary Moratoria for Certain Behavioral Health Providers
- 7-3-24: Provider Council Meeting - Friday, July 12, 2024
- 7-3-24: Incedo System Downtime - Saturday, July 6, 2024
June 2024
- 6-27-24: July 4th Holiday - Office Closure and Provider Payments
- 6-27-24: Incedo System Downtime - Saturday, June 29
- 6-20-24: Incedo System Downtime - Saturday, June 22, 2024
- 6-17-24: Reminder to Complete Carelon Behavioral Health Provider Survey
- 6-13-24: Incedo System Downtime - Saturday, June 15, 2024
- 6-11-24: Carelon Behavioral Health Provider Survey
- 6-11-24: Medicare Enrollment Survey for Licensed Counselers
- 6-7-24: NEW: Training Opportunity for PRP-Adult Providers
- 6-7-24: New Fee Schedules for Behavioral Health and Applied Behavior Analysis (ABA) Providers – Effective July 1, 2024
- 6-7-24: FINAL REMINDER: Estimated Payment Repayment Due on June 30, 2024
- 6-7-24: Provider Council Meeting - Friday, June 14, 2024
- 6-7-24: Incedo System Downtime - Saturday, June 8, 2024
- 6-6-24: Carelon Town Hall Follow-Up
May 2024
- 5-30-24: Reminder: Provider Town Hall with Maryland Department of Health and Carelon Behavioral Health (BHASO)
- 5-30-24: Incedo System Downtime - Saturday, June 1, 2024
- 5-23-24: Incedo System Downtime - Saturday, May 25, 2024
- 5-23-24: Provider Town Hall with Maryland Department of Health (MDH) and Carelon Behavioral Health (BHASO)
- 5-17-24: Enhanced Features Added to the “Update End Date” Function in Incedo
- 5-16-24: Memorial Day Holiday - Office Closure and Provider Payments
- 5-16-24: Incedo System Downtime - Saturday, May 18, 2024
- 5-9-24: Implementation of Updated Health Home Provider Audit Process
- 5-9-24: Use of Single Incedo Login Credential by Multiple Individuals
- 5-9-24: Incedo System Downtime - Saturday, May 11, 2024
- 5-8-24: Reminder to Complete Estimated Payment Survey by May 10
- 5-2-24: Request for Applications: Interoperability Program for BHA Providers
- 5-1-24: Provider Council Meeting - Friday, May 10, 2024
- 5-1-24: Incedo System Downtime - Saturday, May 4, 2024
April 2024
- 4-26-24: Final Reminder - Multi-Factor Authentication is Coming to Incedo on April 27
- 4-26-24: Memo from the Secretary: Estimated Payment Balance: Response to Survey Required
- 4-25-24: Incedo System Downtime - Saturday, April 27, 2024
- 4-19-24: Further Information Regarding Multi-Factor Authentication in Incedo
- 4-18-24: Incedo System Downtime - Saturday, April 20, 2024
- 4-11-24: Incedo System Downtime - Saturday, April 13, 2024
- 4-10-24: Multi-Factor Authentication is Coming to Incedo
- 4-4-24: Release of Information Question Added to Data Capture Form
- 4-4-24: Provider Council Meeting - Friday, April 12, 2024
- 4-4-24: Incedo System Downtime - Saturday, April 6, 2024
March 2024
- 3-28-24: Use of Place of Service Codes on ABA Claims for the Same Rendering Provider on the Same Day
- 3-28-24: Incedo System Downtime - Saturday, March 30
- 3-27-24: System Issue: Authorization End-Dating in the Incedo Provider Portal
- 3-21-24: Incedo System Downtime - Saturday, March 23
- 3-14-24: Incedo System Downtime - Saturday, May 16
- 3-7-24: ADOS-2 Clinical Workshop - May 14 & May 15, 2024
- 3-7-24: Incedo System Downtime - Saturday, March 9
February 2024
- 2-29-24: Provider Council Meeting - March 8, 2024
- 2-29-24: Incedo System Downtime - Saturday, March 2, 2024
- 2-23-24: Prescriber Enrollment Requirement for Behavioral Health Practitioners
- 2-23-24: Reminder of Combination of Service Rules
- 2-23-24: NEW - Top Performing Provider Program for PRP-Adult Providers
- 2-23-24: Incedo System Downtime - February 24, 2024
- 2-16-24: Incedo System Downtime - February 17, 2024
- 2-8-24: Incedo System Downtime - February 10, 2024
- 2-7-24: Compliance Reminder #2
- 2-1-24: Incedo System Downtime - February 3, 2024
January 2024
- 1-25-24: Provider Council Meeting - February 9, 2024
- 1-25-24: Incedo System Downtime - Saturday, January 27, 2024
- 1-10-24: Martin Luther King Jr. Day Office Closure and Provider Payments
- 1-04-24: Provider Council Meeting - January 12, 2024
December 2023
- 12-21-23: Further Information Regarding TPL Requirements Effective 1/1/24
- 12-15-23: Change to Check-write Schedule During Christmas and New Year Holidays
- 12-15-23: Extended Incedo System Downtime - December 16, 2023
- 12-6-23: New Fee Schedules for Behavioral Health and Applied Behavior Analysis (ABA) Providers - Effective January 1, 2024
- 12-6-23: Incedo System Downtime - Saturday, December 9
- 12-6-23: Building a Healthier Maryland - Survey
- 12-6-23: BHA/MedChi Webinar Series: Helping the Helpers and Those They Serve: 10 Tips for Good Mental Health.
- 12-1-23: Claims with Third-Party Liability
- 12-1-23: Provider Council Meeting - December 8, 2023
- 12-1-23: Incedo System Downtime - December 2, 2023
- 12-1-23: Update on Participant Eligibility Mismatch in Incedo
November 2023
- 11-21-23: Update on Authorization Unit Issue in the Incedo Provider Portal
- 11-17-23: Participant Eligibility Inaccuracies in the Incedo Provider Portal
- 11-16-23: Provider 1099 Tax Forms for 2023
- 11-16-23: Thanksgiving Holiday Office Closure and Provider Payments
- 11-9-23: Updates to Denied Claim Report Guides
- 11-9-23: Incedo System Downtime - November 11, 2023
- 11-9-23: Provider Council Meeting - November 17, 2023
- 11-2-23: Update to Third-Party Liability Requirements After 100 Days for Medical Support Enforcement Beneficiaries (Edited 1-25-24)
- 11-2-23: Update to Third Party Liability Requirements After 100 Days for Medical Support Enforcement Beneficiaries (Original)
- 11-2-23: Incedo System Downtime - Saturday, November 4
October 2023
- 10-19-23: Claims Denial Mitigation Project - Provider Communication #2 - October 19
- 10-12-23: 500 & 502 Connectivity Issue Resolved - October 13
- 10-11-23: 500 & 502 Connectivity Issue Identified - October 11
- 10-4-23: Incedo System Downtime - October 7
- 10-4-23: Provider Council Meeting - October 13
- 10-2-23: Extension of Overpayment Reconciliation - October 2
September 2023
- 9-28-23: Quarterly Compliance Reminder #1
- 9-28-23: Update to Use of 97156/97156-U2 and Treatment Plan Guidelines (ABA)
- 9-28-23: Incedo System Downtime - September 30
- 9-27-23: BHA/MedChi Webinar Series: Helping the Helpers and Those They Serve: The Mental Health Benefits of Exercise and Healthy Eating.
- 9-14-23: MDH's Claims Denials Mitigation Project - Provider Communication #1
- 9-13-23: BHA/MedChi Webinar Series: Helping the Helpers and Those They Serve: Upgrade Your Mindset with Positive Thinking.
- 9-07-23: Participant Third-Party Liability Information Discrepancy in Incedo Provider Portal
August 2023
- 8-31-23: Corrected Error in Level of Care Manual: SUD Medium Intensity Residential (ASAM 3.3) and High Intensity Residential (ASAM 3.5)
- 8-31-23: Labor Day Holiday Office Closure
- 8-31-23: September Provider Council Meeting
- 8-30-23: Incedo SYstem Downtime - September 2, 2023
- 8-24-23: STOP Act of 2022 - Becoming an Opioid Response Program
- 8-24-23: Return of the Dual Checkwrite Process
- 8-24-23: Payspan Portal Downtime: August 26-27
- 8-23-23: Incedo Portal System Downtime - August 26
- 8-17-23: Incedo Portal System Downtime - August 19
- 8-17-23: Historical Unfunded Denied Claims Included on PRA
- 8-9-23: Amended Critical Incident Report Requirement (Updated 8/17/23)
- 8-9-23: Incedo Portal System Downtime - August 12
- 8-3-23: Incedo Portal System Downtime - August 5
- 8-3-23: Discontinuing Authorization Notification Emails
- 8-3-23: New ABA Treatment Plan Template
July 2023
- 7-27-23: Access to Peer Recovery Support Services Treatment Codes on Authorization Plans
- 7-27-23: Incedo Portal System Downtime - July 29
- 7-27-23: August Provider Council Meeting Invite
- 7-20-23: Incedo Portal System Downtime - July 22
- 7-20-23: Implementation of Updates to PRP Concurrent Adult Clinical Form
- 7-20-23: Critical Incident Report Requirement
- 7-20-23: Material Opioid Misuse (MOM) Program Flyer
- 7-17-23: BHA/MedChi Webinar Series: Helping the Helpers and Those They Serve: Mindfulness for Healthy Eating - August 10
- 7-17-23: MDH Audit of 2020 and 2021 Denied Claims
- 7-13-23: Extended Scheduled Incedo Portal System Downtime - July 15
- 7-13-23: PT23 Authorization Plans for Mental Health Re-Added to Incedo Portal
- 7-13-23: Updates to the PRP Concurrent Adult Form
- 7-13-23: WEBINAR REGISTRATION NOW OPEN: ASAM Criteria in the SUD Residential Setting
- 7-6-23: Webinar Opportunity: ASAM Criteria in the SUD Residential Setting
June 2023
- 6-29-23: July Provider Council Meeting Invite
- 6-29-23: Independence Day Holiday Office Closure
- 6-15-23: Incedo Portal System Downtime - June 17
- 6-15-23: New Fee Schedules for Behavioral Health and ABA Providers (Effective July 1, 2023)
- 6-7-23: Incedo System Downtime - June 10
- 6-1-23: Updated ICD-10 Diagnosis Code List
- 6-1-23: NEW: Medicaid Crisis Services Implementation Update
May 2023
- 5-24-23: Incedo Portal System Downtime - May 27
- 5-24-23: June Provider Council Meeting Invite
- 5-18-23: Incedo Portal System Downtime - May 20
- 5-18-23: Memorial Day Office Closure
- 5-18-23: Recoupment of Medicaid Negative Balances
- 5-18-23: New Crisis Intervention Program Initiative
- 5-11-23: Incedo Portal System Downtime - May 13
- 5-11-23: PRP Changes to Adult Initial/Concurrent Clinical Request Forms (Updated on 5/24/23)
- 5-11-23: NEW: Peer Support Program
- 5-4-23: May 2023 Provider Council Meeting Invite (Updated 5/5/23)
- 5-4-23: Level of Care Manual and Combination of Services Update
- 5-4-23: Incedo Portal System Downtime - May 6
- 5-4-23: Update to Service Codes for Residential Crisis Services
April 2023
- 4-27-23: Claim Re-adjudication Reasons to be Included on PRA
- 4-27-23: Incedo Portal System Downtime - April 29
- 4-20-23: NEW: Participant Eligibility Reporting
- 4-20-23: Participant Eligibility Report: Quick Reference Guide
- 4-20-23: Incedo Portal System Downtime - April 22
- 4-20-23: Reminder: Uninsured Eligibility Process
- 4-12-23: CPT Coding Guidelines for Observation Services and PMHS Fee Schedule Update Effective January 1, 2023
- 4-12-23: Incedo System Downtime - April 15
- 4-06-23: Timely Filing
- 4-06-23: Incedo System Downtime - April 8, 2023
- 4-06-23: BHA Monthly Letter to BH Partners (March 2023)
- 4-06-23: BHA Bi-Monthly Updates (January-February 2023)
- 4-04-23: Authorizations and Billing Issues: Nurse Practitioners (PT23)
March 2023
- 3-29-23: Incedo System Downtime: April 1
- 3-29-23: Provider Council Meeting April 14
- 3-28-23: Incedo Log-on Issue: Identifed and Resolved
- 3-23-23: COMAR 10.01.18 Update to Training Requirements
- 3-23-23: Incedo Portal System Downtime - March 25
- 3-15-23: Notice of Emergency Regulations: Mental Health and Substance Use Disorder Registry and Referral System
- 3-8-23: Incedo Portal System Downtime - March 11
- 3-2-23: March Provider Council Meeting Invite
- 3-2-23: Incedo Portal System Downtime - March 4
- 3-2-23: Problem Gambling Awareness Month
February 2023
- 2-22-23: Board Eligibility Policy for Physician Specialties
- 2-22-23: Incedo Portal System Downtime - February 25
- 2-22-23: New Incedo Reporting Functionality for Release of Information Forms
- 2-15-23: Incedo System Claim Submission Issue
- 2-15-23: Incedo Portal System Downtime - February 18
- 2-9-23: Recoupment of Outstanding State Negative Balances
- 2-9-23: Incedo System Downtime: February 11
- 2-2-23: February Provider Council Meeting Invite (Updated 2/2/23)
- 2-2-23: Incedo Portal System Downtime - February 4
- 2-2-23: PT Mobile Treatment Service Transmittal
January 2023
- 1-31-23: BHA Monthly Updates
- 1-31-23: Letter to BH Partners
- 1-31-23: 211 Care Coordination
- 1-26-23: Authorization End-Dating Clarification
- 1-26-23: Incedo Portal System Downtime - January 28
- 1-26-23: Program and Site Closures
- 1-19-23: Incedo Portal System Downtime - January 21
- 1-19-23: New Effective Date for Peer Recovery Support Services
- 1-11-23: Incedo Portal System Downtime - January 14
- 1-11-23: Missing Claim Images Project (Updated 1/18/23)
- 1-11-23: MLK Day Office Closure - January 16
- 1-11-23: Authorization End-Dating
- 1-5-23: Unfunded Span Claim Denials
- 1-5-23: Attachment Workaround
- 1-5-23: January 2023 Provider Council Meeting Invite
- 1-5-23: Incedo Portal System Downtime - January 7
- 1-3-23: BHA/MedChi Webinar Series: Helping the Helpers and Those They Serve: Reinforcing Effective Self-Concept Versus Self-Sabotaging - January 12
December 2022
- 12-21-22: Incedo Portal System Downtime - December 24
- 12-13-22: Holiday Hours and Checkwrite
- 12-13-22: Incedo Portal System Downtime - December 17
- 12-13-22: BHA Monthly Updates
- 12-13-22: Letter to BH Partners
- 12-7-22: Incedo Portal System Downtime - December 10
- 12-7-22: BHA/MedChi Webinar Series: Helping the Helpers and Those They Serve: Finding Antidotes to Burnout Through Contradictory Truths - December 8
November 2022
- 11-30-22: Incedo Portal System Downtime - December 3
- 11-30-22: Provider Council Meeting - December 9
- 11-23-22: Update: Temporary Change to Authorization Submission Window
- 11-22-22: Incedo Portal System Downtime - November 22
- 11-16-22: Incedo Portal System Downtime - November 19
- 11-16-22: Thanksgiving Holiday Closure Provider Payments
- 11-16-22: 1099 Tax Forms
- 11-10-22: Mental Health, Substance Use Disorder, and Poison Diagnosis Lists
- 11-10-22: Temporary Extension to the Submission Window for Authorization Requests
- 11-9-22: BHA/MedChi Webinar Series: Helping the Helpers and Those They Serve: Approach to Insomnia - November 10
- 11-7-22: ER Billing Requirements Clarification to Previous Alerts
- 11-3-22: Intermittent Incedo System Downtime and Update on IPP Issues
- 11-2-22: Incedo System Downtime - November 5
October 2022
- 10-31-22: ER Billing Requirements
- 10-31-22: Issues in Incedo Portal Update
- 10-28-22: Incedo System Downtime - October 28
- 10-28-22: Issues in Incedo System Following Upgrade
- 10-26-22: Canceled November Provider Council Meeting
- 10-26-22: Incedo Portal Downtime - October 29
- 10-24-22: Incedo Portal Log-In Link Update
- 10-20-22: Discharge Functionality in the Incedo Provider Portal
- 10-19-22: September 2022 Updates
- 10-19-22: September 2022 Letter to Behavioral Health Partners
- 10-18-22: Estimated Payment Forgiveness
- 10-17-22: Checkwrite Update
- 10-13-22: Incedo System Upgrade and Full-Day Downtime - October 22
- 10-13-22: Temporary Change to Check-Write Process: October 22, 2022 (Edited 10/13/22)
- 10-13-22: Incedo System Downtime - October 15
- 10-13-22: Peer Support Services
- 10-12-22: BHA/MedChi Webinar Series: Helping the Helpers and Those They Serve: An Exploration in Mental Fitness - October 13
- 10-6-22: Provider Council Meeting - October 14
September 2022
- 9-28-22: Use of the F99 and R69 Diagnosis Codes
- 9-28-22: Incedo System Downtime - October 1
- 9-22-22: Provider Revalidation Notice
- 9-22-22: New: Process for Electronically Submitting COB Claims with an EOB
- 9-22-22: Review of Authorizations Transitioned to Local Authorities
- 9-22-22: Incedo Provider Portal - Issue Identified and Resolved
- 9-22-22: Incedo System Downtime - September 24
- 9-21-22: BHA/MedChi Webinar Series: Helping the Helpers and Those They Serve: Clinician Wellbeing: Psychological PPE in the Age of Covid and Beyond
- 9-15-22: Maryland Public Behavioral Health System Provider Manual: Revised Version Posted on Optum Maryland Website
- 9-15-22: Incedo System Downtime - September 17
- 9-07-22: BHA Deputy Secretary Letter to Providers (September)
- 9-07-22: BHA Monthly Updates (September)
- 9-07-22: BHA MedChi Helping the Helpers and Those They Serve: The Role of Nutrition and Physical Activity in Mental Wellbeing.
August 2022
- 8-31-22: Labor Day Holiday: Optum Office Closure and Provider Payments
- 8-31-22: Provider Council Meeting - September 9, 2022
- 8-24-22: Incedo System Downtime - August 27, 2022
- 8-23-22: BHA/MedChi Webinar Series: Helping the Helpers and Those They Serve: Mindfulness and Other Techniques for Stress and Anxiety.
- 8-18-22: Updates to Long-Term Care Eligibility in the Incedo Provider Portal
- 8-10-22: Claim Billing and 277CA Updates
- 8-10-22: Retraction of Changes to Adult Initial and Concurrent PRP Clinical Form
- 8-10-22: Incedo System Downtime - August 13, 2022
- 8-5-22: Issues Impacting Participant Eligibility
- TEMPORARILY RESCINDED: 8-3-22: Changes to Adult Initial and Concurrent PRP Clinical Request Forms
- 8-3-22: Provider Council Meeting - August 12, 2022
- 8-3-22: Incedo System Downtime - August 6, 2022
- 8-2-22: Availability of Historical 835s and PRAs in PaySpan
July 2022
- 7-20-22: Incedo System Downtime- June 23, 2022
- 7-19-22: Estimated Payment Recoupment Process
- 7-19-22: Service Disruption Impacting Postal Mail and Fax Transmissions (Revised 7-20-22)
- 7-7-22: Update Regarding the 277CA Transaction
- 7-7-22: Incedo System Scheduled Downtime - July 9, 2022
- 7-6-22: BHA/MedChi Webinar Series: Helping the Helpers and Those They Serve: Finding Structure in Chaos: Enhancing Well-Being and Operational Sustainment for Healthcare Workers in COVID-19 and Beyond.
June 2022
- 6-29-22: Submitting Claims for HG 8-507 (Court Ordered Treatment) Services
- 6-29-22: July 4 Holiday Office Closure and Provider Payments
- 6-29-22: July Provider Council Meeting Invite
- 6-23-22: Incedo System Downtime: June 25
- 6-23-22: Update to the 277CA Transaction
- 6.22.22: The BHA MedChi Webinar Series: Helping the Helpers and Those They Serve
- 6.22.22: Summer 2022 Updates from Maryland Department of Health
- 6-16-22: Incedo System Downtime - June 18
- 6-15-22: Mental Health and Crisis Resources for Coping with Violence
- 6-15-22: Deputy Secretary Letter to Providers: June 2022
- 6-15-22 BHA Monthly Updates - June
- 6-13-22: Estimated Payment Forgiveness
- 6-13-22: New Fee Schedules for Behavioral Health and ABA Providers Effective July 1, 2022
- 6-09-22: Implementation of Required Edits in Optum's System
- 6-09-22: Claim Images Missing for Some Providers
- The BHA MedChi Webinar Series: Helping the Helpers and Those They Serve
- 6-02-22: June Provider Council Meeting Invite
- 5-26-22: Updated E&M Fee Schedules Effective July 1, 2021 through December 31, 2021
- 5-25-22: Memorial Day Holiday: Office Closure and Provider Payments
- 5-25-22: Incedo System Scheduled Downtime - May 28, 2022
- 5-25-22: The BHI MedChi Webinar Series: Helping the Helpers and Those They Serve
- 5-11-22: Incedo System Downtime - May 14
- 5-11-22: Mental Health Month Events
- 5-11-22: The BHA/MedChi Webinar Series presents: Enhancing Self-Care With Ethical Boundaries and Relationships in Health Care
- 5-11-22: Deputy Secretary Letter to Providers: May 2022
- 5-11-22: BHA Monthly Updates: May 2022
- 5-4-22: Incedo System Downtime Schedued for May 7, 2022
April 2022
- 4.27.22: May Provider Council Meeting Invite
- 4.20.22: Transfer of State Negative Balances
- 4.20.22: Incedo System Downtime - April 23, 2022
- 4.20.22: The BHA/MedChi Behavioral Health Webinar Series presents: Healing from the Traumatic Stress Faced by Health Care Workers
- 4.13.22: Management of Negative Balances Moving Forward
- 4.7.22: Update on Authorization Issues in the Incedo Provider Portal
- 4.6.22: Incedo System Downtime Scheduled for April 9, 2022
- 4.6.22: BHA's State Opioid Response (SOR) Newsletter, Spring 2022
- 4.6.22: Deputy Secretary Behavioral Health Monthly Updates: April
- 4.6.22: April BHA Letter from Dr. Aliya Jones
March 2022
- 03-31-22: Incedo Provider Portal: Authorization Issues Identified
- 03-30-22: Incedo System Downtime - April 2, 2022
- 03-30-22: April Provider Council Meeting Invite
- 03-24-22: Scheduled Incedo System Downtime - March 26, 2022
- 03-23-22: The BHA/MedChi Webinar Series
- 03-16-22: Notice of Funding Availability - Contingency Management Initiative
- 03-16-22: Deputy Secretary Behavioral Health Monthly Updates: March
- 03-16-22: March BHA Letter from Dr. Aliya Jones
- 03-16-22: New Gambling Authorization Plans Effective March 21, 2022
- 03-09-22: New Fee Schedules for Behavioral Health Providers Effective January 1, 2022
- 03-09-22: The BHA/MedChi Webinar Series presents: Sleep Better by Dealing With Rumination
- 03-02-22: Problem Gambling Awareness Month and Screening Day
February 2022
- 02-24-22: Negative Balance Recoupment Reminder
- 02-24-22: Bed-Hold Process Guidance
- 02-24-22: Provider Council Meeting - March 11, 2022
- 02-23-22: MedChi Behavioral Health Webinar Series
- 02-22-22: Backdating Exception Authorization Request
- 02-18-22: Delivery of Claim Lifecycle Report
- 02-16-22: Incedo Provider Portal Scheduled Downtime - February 19
- 02-16-22: Be Brain Injury Informed: Free brain injury trainings are available for behavioral health professionals
- 02-09-22: February BHA Letter from Dr. Aliya Jones
- 02-09-22: Deputy Secretary Behavioral Health Monthly Updates: February
- 02-09-22: Increasing Access to COVID-19 Vaccines for Service Recipients within the PBHS: Lessons from Lower Shore Clinics
- 02-04-22: Negative Balance Recoupment: Letters to Providers
- 02-02-22: BHA/MedChi Webinar Series
- 02-02-22: Update: Backdating Exception Authorization Request(s)
January 2022
- 01-27-22: Program Quality Self-Assessment Tools
- 01-27-22: February Provider Training Calendar
- 01-27-22: February Provider Council Meeting Invite
- 01-26-22: Incedo System Downtime - January 29, 2022
- 01-26-22: BHA Notice of Funding Announcement
- 01-19-22: BHA Deputy Secretary Letter on Covid Recommendations for Providers
- 01-19-22: Inclusion of CARC Codes on PRA Claim Line Level
- 01-12-22: Reminder to Complete Negative Balance and Claim Lifecycle Report Survey
- 01-12-22: Martin Luther King Jr. Day Office Closure
- 01-07-22: State Negative Balances Due to Retro-Eligibility Re-Processing
- 01-05-22: Authorization Requests for Bed-Holds for Mental Health Residential Crisis or Mental Health Residential Rehabilitation
- 01-05-22: Incedo System Downtime - January 8, 2022
- 01-05-22: January Provider Council Meeting Invite
December 2021
- 12-29-21: January 2022 Provider Training Calendar
- 12-23-21: Changes to IMD Inpatient Admissions
- 12-22-21: Temporary Telehealth for PRP and SUD Residential Providers
- 12-22-21: December 2021 BHA Letter from Deputy Secretary
- 12-22-21: BHA December Updates
- 12-20-21: PRP Clinical Service Form Update
- 12-17-21: Updated Guidance re: Payable Provider Types and Services in the ER (CORRECTION to November 10, 2021 provider alert)
- 12-17-21: Temporary Measures to Facilitate Authorizations
- 12-15-21: Provider Update: WebEVS Now Available
- 12-15-21: Christmas and New Year Holiday: Optum Maryland Office Hours
- 12-15-21: Incedo Provider Portal System Downtime - December 18, 2021
- 12-13-21: Further Details on Recoupment of Retro-Eligibility and Overpayments
- 12-10-21: Maryland Department of Health’s Information Technology Security Incident
- 12-10-21: Medicaid Message to Providers Regarding Security Incident
- 12-1-21: December 2021 Provider Training Calendar
November 2021
- 11-24-21: Gambling Discharge Process
- 11-24-21: Maryland Assessment of Tobacco Use, Screening, and Treatment Policies and Practices among Behavioral Health Clients
- 11-24-21: Revisions to ICD-10 Diagnosis Lists
- 11-24-21: Provider Council Meeting: December 10, 2021
- 11-17-21: Incedo Provider Portal: Remaining Authorization Units Functionality
- 11-17-21: Update on Recoupment Sequence for Providers
- 11-17-21: ARPA PBHS Rate Increases
- 11-17-21: Thanksgiving Holiday Office Closure and Provider Payments
- 11-10-21: BHA November Updates
- 11-10-21: November 2021 BHA Letter from Deputy Secretary
- 11-10-21: November 2021 Updates from BHA
- 11-10-21: Provider 1099 Tax Forms
- 11-10-21: Emergency Room Billing Requirements
- 11-03-21: Increasing Access to COVID-19 Vaccines for Service Recipients within the PBHS: Lessons from Howard and Frederick Counties
- 11-03-21: COVID Best Practices and Resources
- 11-03-21: Upcoming Holidays - Provider Payments
- 11-03-21: November 2021 Provider Training Calendar Now Available
- 11-02-21: New Fee Schedules for Behavioral Health and Applied Behavior Analysis (ABA) Providers - Effective November 1, 2021
- 10-27-21: BHA MedChi Behavioral Health Webinar Series: Helping the Helpers and Those They Serve
- 10-27-21: Incedo System Downtime
- 10-27-21: New Functionality: Automated Updating of Expiring Licenses
- 10-27-21: Provider Council Meeting - November 12, 2021
- 10-19-21: Seeking Stakeholder Input: American Rescue Plan Act and Federal Medical Assistance Percentage (Updated 10-21-21)
- 10-14-21: New Federal Funding Opportunity for Providers
- 10-12-21: BHA/MedChi Behavioral Health Webinar Series: Helping the Helpers and Those They Serve
- 10-12-21: Provider Training: Utilizing Client-Level COVID-19 Vaccine Status Data Files
- 10-7-21: Scheduled Incedo System Downtime - October 9, 2021
- 10-7-21: Behavioral Health Administration COVID-19 Survey
- 10-7-21: COVID-19 Survey Letter from Dr. Aliya Jones
- 10-5-21: Funding Opportunity, Racial Disparities Task Force
- 10-5-21: HRSA BH Announcements September 2021
- 10-5-21: BHA Racial Disparities Letter
September 2021
- 09-30-21: Quality Measurement Survey
- 09-30-21: October 2021 Provider Training Calendar
- 09-29-21: Update to Clinical Request Forms
- 09-29-21: Release of Negative Balance 835s and PRAs
- 09-27-21: Provider Council Meeting - October 8, 2021
- 09-27-21: BHA Provider Vaccine Administration Information Form
- 09-23-21: Scheduled Incedo System Downtime: September 25, 2021
- 09-23-21: Timely Filing Waiver for Claim Submissions
- 09-23-21: Reminder: How to Increase COVID-19 Vaccination Acceptance Rates
- 09-23-21: New Webinar on Increasing Vaccine Outreach, COVID Resources
- 09-23-21: October 15 COVID Webinar - Lessons from Montgomery County
- 09-20-21: Updates Regarding Provider PRAs and 835s for Negative Balances
- 09-15-21: Psychiatric Rehabilitation Program Turnaround Time
- 09-15-21: Psychiatric Rehabilitation Program Services (PRP-A, PRP-M) Service Site and Telehealth
- 09-14-21: Deputy Secretary Letter, COVID Funding and More
- 09-14-21: World Suicide Prevention Day
- 09-14-21: September Updates from BHA
- 09-14-21: September 2021 BHA Letter from Deputy Secretary
- 09-10-21: Changes to CARC (Change Adjustment Reason Codes)
- 09-10-21: Congregate Living and Residential Substance Use Treatment Programs
- 09-09-21: Resource Shared Amount (RSA) Column Added to PRA
- 09-07-21: BHA_MedChi BH Webinar Series
- 09-07-21: COVID-19 Webinar_Lessons from Baltimore City Providers
- 09-02-21: Incedo Provider Portal (IPP) Webinar: Utilizing Client-Level COVID-19 Vaccine Status Data Files
- 09-01-21: UPDATE: Public Comment on Involuntary Commitment Workgroup Report
- 09-01-21: Medicaid Resuming Provider License Expiration Suspensions on September 30, 2021
- 09-01-21: Optum Maryland Office Closure – Labor Day
- 09-01-21: September 2021 Provider Training Calendar
August 2021
- 08-31-21: Public Comment on Involuntary Commitment Workgroup Report
- 08-27-21: Scheduled System Downtime August 28, 2021
- 08-27-21: September Provider Council Meeting
- 08-20-21: UPDATE: PRAs and 835s for H2016 Claims
- 08-20-21: August 2021 BHA Letter from Deputy Secretary
- 08-20-21: BHA Updates
- 08-20-21: Increasing Access to COVID-19 Vaccines for Service Recipients Within the PBHS
- 08-20-21: COVID-19 Update Webinar
- 08-13-21: Scheduled Incedo System Downtime
- 08-13-21: Client-Level COVID-19 Vaccine Status Data Files
- 08-06-21: Resumption of Licensing Activities
- 08-06-21: COVID Resources and Webinars
- 08-06-21: COVID Webinar - Lessons from Montgomery County
- 08-05-21: Reminder of Payable Provider Types and Services in the ER
- 08-05-21: August 2021 Provider Training Calendar
- 08-04-21: Changes to Submitting Authorization Correction Requests
- 08-04-21: Updated Guidance for PRP/RRP Referrals or Documentation of Clinical Collaboration
- 08-03-21: Summer 2021 General Provider Updates
July 2021
- 07-30-21: Incedo Provider Portal: Update Scheduled
- 07-30-21: Covid Resources and Webinars
- 07-30-21: CovidCONNECT Webinar Series
- 07-30-21: August Provider Council Meeting
- 07-30-21: Helping the Helpers and Those They Serve
- 07-30-21: From the Lab to the Clinic: Insights into Depression and Future Treatments
- 07-30-21: The Light at the End of the Tunnel: Loss, Grieving, and Recovery Through the Pandemic of 2020
- 07-28-21: All SUD Residential Treatment Providers: Administrative Days
- 07-24-21: Payspan Portal Maintenance
- 07-21-21: UPDATE: How to Increase COVID-19 Vaccination Acceptance Rates
- 07-16-21: Telehealth Updates - Correction
- 07-16-21: BHA Telehealth Post Emergency - Revised July 16, 2021
- 07-16-21: Medicaid Provider Guidance: COVID-19 Secretary's Orders - Revised July 16, 2021
- 07-15-21: Summer 2021 General Provider Updates
- 07-13-21: Letter from the Deputy Secretary and Telehealth Updates
- 07-13-21: BHA Telehealth Post Emergency Guidance
- 07-13-21: June-July 2021 BHA Letter from Deputy Secretary
- 07-13-21: June-July Updates from BHA
- 07-13-21: Medicaid Provider Guidance: COVID-19 Secretary's Orders Changes Effective 08.15.21
- 07-09-21: Incedo Provider Portal: Update Scheduled
- 07-09-21: COVID-19 Resources and Webinars
- 07-08-21: Updates to Supported Employment Forms
- 07-08-21: Temporary Suspension of Pre-Authorizations for RRP Transitional Visits – Code T1023
- 07-07-21: Accessing Appropriate Authorization Plans by Provider Type
- 07-02-21: Authorization Waiver for Professional Services billed with Residential Crisis Service
- 07-02-21: CovidCONNECT Webinar Series
- 07-01-21: Optum Maryland Office Closure – Independence Day
June 2021
- 06-28-21: July 2021 Provider Training Calendar
- 06-24-21: July 2021 Provider Council Meeting
- 06-18-21: COVID-19 Webinar Cancellation
- 06-15-21: Providing Tenancy Supports for People with Disabilities
- 06-15-21: Tenant Contractor Solicitation - Providing Tenancy Supports for People with Disabilities - ISSUE DATE: May 18, 2021
- 06-11-21: Entry of Diagnosis Codes on the CMS 1500: Fix to be Implemented
- 06-11-21: COVID-19 Resources and Support
- 06-11-21: CovidCONNECT Support Groups
- 06-09-21: Residential Eating Disorder Program for Adults and/or Adolescents
- 06-08-21: Entry of Diagnosis Codes on Claims Using the CMS 1500 – Follow-Up
- 06-07-21: Entry of Diagnosis Code on Claims Using the CMS 1500
- 06-07-21: PRA Claim Lines
- 06-04-21: June 2021 Provider Training Calendar
- 06-04-21: COVID-19 Webinars and Support
- 06-04-21: Helping the Helpers and Those They Serve
- 06-04-21: Updated Fee Schedules for E&M Codes
- 06-02-21: Maryland Health Homes Program
May 2021
- 05-28-21: Provider Council Meeting - June 2021
- 05-28-21: Incedo Provider Portal - Update Scheduled
- 05-27-21: COVID-19 Webinars - Today
- 05-26-21: Correction: How to Increase COVID-19 Vaccination Acceptance Rates
- 05-26-21: BHA MedChi Behavioral Health Webinar Series
- 05-25-21: How to Increase COVID-19 Vaccination Acceptance Rates
- 05-24-21: Optum Maryland Office Closure -- Memorial Day Holiday
- 05-21-21: Assisted Reconciliation Report 5 (Denial Report)
- 05-21-21: COVID-19 Webinars
- 05-17-21: Maryland Medicaid Electronic Health Record (EHR) Incentive Program Survey
- 05-17-21: Staggering of PRP Authorizations
- 05-14-21: Claims Rejection Reports
- 05-11-21: May BHA Letter from Deputy Secretary
- 05-11-21: Helping the Helpers and Those They Serve
- 05-11-21: PRAs and 835s for Approved H2016 Claims
- 05-07-21: Delivery of Assisted Reconciliation Report 5
- 05-07-21: 277CA Transaction - Upcoming Webinar and Resources
- 05-05-21: COVID-19 Webinars and Letter from BHA Medical Director
- 05-05-21: Letter from BHA Medical Director
- 05-05-21: CovidCONNECT Webinar Series
- 05-04-21: Authorization for Admission to Inpatient IMDs of Adults 22-64 Years of Age
- 05-03-21: May 2021 Provider Training Calendar
April 2021
- 04-30-21: Incedo Provider Portal - Authorization Entry Issue Resolved
- 04-30-21: COVID-19 New Funding Opportunity
- 04-28-21: Child, Adolescent & Transition Age Youth (TAY) PRPs & School Systems
- 04-28-21: May Provider Council Meeting
- 04-26-21: Entering Backdated Authorizations
- 04-26-21: Funding Availability from SAMHSA Community Mental Health Centers Grant Program - AMENDED AFFIDAVIT
- 04-22-21: Authorization Process for Participants Changing Treatment Locations
- 04-20-21: Update to Administrative Denial Checklist for PRP and RRP
- 04-20-21: Helping the Helpers and Those They Serve
- 04-16-21: Funding Availability from SAMHSA Community Mental Health Centers (CMHC) Grant Program
- 04-14-21: Retro-Eligibility Solutioning: Adjustment to Checkwrite
- 04-14-21: Training for PRP Providers
- 04-13-21: Update on Retro-Eligibility
- 04-13-21: OTPs and Congregate Living Facilities Including RRPs Reporting Positive COVID-19 Test Results
- 04-13-21: COVID-19 New Webinars and Resources
- 04-09-21: Incedo Provider Portal Accessibility
- 04-06-21: COVID-19 Resources and Webinars
- 04-06-21: Helping the Helpers and Those They Serve
- 04-02-21: Incedo Provider Portal – Scheduled Update
- 04-01-21: April 2021 Provider Training Calendar
- 04-01-21: 277CA Transaction Availability
March 2021
- 03-30-21: COVID-19 Webinars
- 03-26-21: April Provider Council Meeting
- 03-23-21: Helping the Helpers and Those They Serve
- 03-19-21: All SUD-IOP Providers: Updates to Initial Authorization Process
- 03-16-21: COVID-19 Financial Survey and New Webinar
- 03-16-21: Addressing the Vaccine Hesitancy
- 03-10-21: Training for PRP Providers
- 03-10-21: Adding Codes Omitted from Authorization Requests
- 03-10-21: All SUD-IOP Providers: Updates to Authorization Parameters - RETRACTED
- 03-09-21: PRP-Adult Authorization Requests with SSI/SSDI Eligibility Verification
- 03-09-21: COVID-19 Resources and Webinars
- 03-09-21: BHA Clinical Letter: Help the Helpers
- 03-09-21: March BHA Letter from the Deputy Secretary
- 03-05-21: Retroactive Eligibility Functionality
- 03-04-21: March 2021 Provider Training Calendar
- 03-01-21: Updates to Medical Necessity Criteria for PRP-M
- 03-01-21: March Provider Council Meeting
- 03-01-21: March is Problem Gambling Awareness Month
February 2021
- 02-26-21: Call Center Now Able to Receive Calls
- 02-26-21: Submitting Uninsured Requests
- 02-25-21: Delivery of Assisted Reconciliation Report 4
- 02-24-21: Reminder to Complete Release of Information for MCOs
- 02-24-21: COVID-19 Resources and Webinars
- 02-24-21: BHA/MedChi Behavioral Health Webinar Series
- 02-24-21: Maryland COVID-19 Crisis Support Program
- 02-12-21: Incedo Provider Portal: Update Scheduled
- 02-11-21: Check-write: Week of February 15
- 02-09-21: February BHA Letter from the Deputy Secretary
- 02-09-21: BHA/MedChi Behavioral Health Webinar Series
- 02-02-21: BH Provider Recommendations from BHA Deputy Secretary Dr. Aliya Jones
January 2021
- 01-28-21: Delivery of Assisted Reconciliation Report 3
- 01-27-21: February 2021 Provider Council Meeting
- 01-27-21: February 2021 Provider Training Calendar
- 01-26-21: Fee Schedules Now Live in the Incedo Provider Portal
- 01-26-21: COVID-19: Third BHA Provider Survey
- 01-18-21: Maryland Department of Health Bulletin
- 01-18-21: Vaccination Letter from Dr. Jones
- 01-15-21: Incedo Provider Portal: Update Scheduled
- 01-14-21: Martin Luther King Jr. Day - Holiday Hours
- 01-12-21: COVID-19 Resources and Webinars
- 01-12-21: January 2021 BHA Letter from the Deputy Secretary
- 01-07-21: PRP Providers: Updates to PRP Forms
- 01-06-21: COVID-19 Resources and Webinars
- 01-06-21: 1915(i) Authorization Requests
Provider Alerts from 2020 can be found on the Alert Archive page.