Provider Training & Education
Incedo Provider Portal Training Videos/Guides
Getting Started
- Maryland Incedo Provider Portal Self Registration
- Maryland Incedo Provider Portal ID and Token Request
- April 2024: The above two trainings are currently being updated to reflect a minor change to the process for obtaining initial Incedo log-in credentials. The new process is detailed here.
- Provider Guide #1 - Medicaid
- Provider Guide #2 - Non-Medicaid
- Multi-Factor Authentication in Incedo - Quick Reference Guide
- Multi-Factor Authentication in Incedo - Frequently Asked Questions
Navigating the Incedo Provider Portal
- Maryland Incedo Provider Portal Dashboard Overview
- Maryland Incedo Provider Portal Password Update
- Maryland Incedo Provider Portal Participant Search
- Maryland Incedo Provider Portal Managing Users
- Maryland Incedo Provider Portal Troubleshooting
- Maryland Incedo Provider Portal Web Forms Menu
- Maryland Incedo Provider Portal Completing a Clinical Form
- Maryland Incedo Provider Portal Adding an Attachment to a Participant Record
- Accessing the Download Folder in the Incedo Provider Portal
Authorizations
- Maryland Incedo Provider Portal Authorization Corrections
- Instructions for Adding a Discharge/End-Date on “In-Process” Authorizations Using the “Pencil Tool”
- Maryland Incedo Provider Portal Authorization End-Dating and Discharges
- Maryland Incedo Provider Portal Creating an Authorization Request for a Speciality Service
- Maryland Incedo Provider Portal Backdating Exception Authorization Requests
- Maryland Incedo Provider Portal Basic Authorization Entry
- Maryland Incedo Provider Portal Concurrent Authorization Entry
Claims
- Maryland Incedo Provider Portal CMS-1500 Form Claim Entry
- UB04 Claim Submission Form Training Document (PDF)
- Incedo Claims Training Participant Guide
Crisis Services
- Mobile Crisis Provider Guide
- Behavioral Health Crisis Stabilization Center Services (BHCSC) Provider Guide
Estimated Payments Reconciliation
- Estimated Payments Reconciliation Training Video Part 2
- Estimated Payments Reconciliation Training Video
- Estimated Payments Reconciliation Quick Reference Guide
Incedo Provider Portal Training Recordings
- PRP Minor - Presentation Recording (Video 1)
- PRP Minor - Incedo Form Demonstration (Video 2)
- PRP Minor - Functional Impairments Exercise (Video 3)
- MDRN Training Recording
- Gambling Training Recording
- Supported Emplyment Training Recording
- ABA Training Recording
- Residential Crisis Training (Video)
- Psychiatric Rehabilitation Program (PRP) Minor Functional Impairment Video
- Psychiatric Rehabilitation Program (PRP) Adult - Recording of July 11, 2023 Provider Training:
- Presentation Recording (Overview of PRP. This video is split up in chapters for easy viewing. Click on the magnifying glass on the top right corner to easily jump from topic to topic. )
- Incedo Forms Demonstration
- Functional Impairments (In a video quiz format)
ASO Overview Training
- October 2024 Provider Training Calendar
- ABA Provider Guide
- Psychiatric Administrative Day Rate Billing Guide (PDF)
- Residential Treatment Center Guide (PDF)
- Residential Crisis Participant Guide (PDF)
- Gambling: Participant Guide
- Supported Employment: Participant Guide
- Long Term Care Psychiatric and Residential Treatment Center Facility Process (formerly called: OES 1000 Form: Participant Guide)
- Uninsured Eligibility: Provider Training Guide
- Incedo Claims Training Participant Guide
- Incedo Provider Portal (IPP): Utilizing Client-Level COVID-19 Vaccine Status Data Files
- BHA Vaccine Hesitancy Webinar
- Psychiatric Rehabilitation Program (PRP) - Adults (PDF)
- Psychiatric Rehabilitation Program (PRP) - Minors (PDF)
- MD RecoveryNet Incedo Submissions (PDF)
ASAM in the SUD Residential Setting Webinar Series
From July to October 2023, the Maryland Department of Health and Optum Maryland hosted a series of three webinars to discuss the ASAM Criteria and how these standards apply in residential settings. Recordings of these webinars, and associated slide decks, can be viewed at the links below.
- The first webinar was held on July 26, 2023: A recording of this webinar can be viewed here. The webinar slides can be viewed here.
- The second webinar was held on August 30, 2023: A recording of this webinar can be viewed here. The webinar slides can be viewed here.
- The third (final) webinar was held on October 18, 2023: A recording of this webinar can be viewed here. The webinar slides can be viewed here.
Supportive Resources for Providers
PaySpan: To get in touch with someone regarding electronic payments, please call 1-877-331-7154.
Crisis Resources: To find helpful information on crisis resources, click here.
Local Behavioral Health Authorities: The LBHA website offers a variety of valuable resources - click here to access them.